RETURN & REFUND POLICY

 

The return or exchange of art work is acceptable here at Selina Dinh Art.

We understand that art can look different in person compared to the online representation of the product. We endevour to represent the artwork to you as best as we can, however, discrepancies in overall colour and texture of the artwork may vary. Returns and exchanges are done on a case by case basis.

To start a return, you can contact us at paintedbyselina@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at paintedbyselina@gmail.com
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Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. All shipped artwork is shipped with insurance.
Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants) and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.
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Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
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Refunds 

•  Returned artworks can take up to 21 business days to reach us. We'll send you an email as soon as we've completed your return. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, a refund will be issued back to your original payment method. Please allow up to 10 business days for this money to show in your account

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